Steps to activate a BlackBerry smartphone by connecting it to a computer using BlackBerry® Desktop Manager:
  1. Make sure the user’s account that you are trying to activate is added onto the BlackBerry Enterprise Server.
  2. Install the BlackBerry Desktop Manager for BlackBerry Enterprise Server use on the user’s computer with their mail profile setup on it. (Note: The computer must have an active connection to Microsoft Exchange)
    ------> BlackBerry Desktop Manager 4.5 and above: On the integration page when installing the Desktop Manager select to integrate Desktop Manager with a work email account -> Redirect Messages using BlackBerry Enterprise Server -> Microsoft Exchange.
    ------> BlackBerry Desktop Manager 4.3 and below: On the integration page when installing the Desktop Manager select integrate with BlackBerry Enterprise Server -> Redirect Messages using BlackBerry Enterprise Server -> Microsoft Exchange.
  3. Connect the BlackBerry smartphone to the Desktop Manager. (Note: Server Status should show ‘online’ on the bottom bar of BlackBerry Desktop Manager.)
  4. The activation should begin automatically within a minute. The screen on the BlackBerry smartphone will display an activation status once it begins.